SHOCKING SERVICE!! NO INTERNET

<p>I signed up with Vox Telecom in May. Since then I have had loss of internet connectivity twice, for several days each time, which severely affects my ability to run my business. Calling the technical desk is frustrating and unproductive, especially on a Sunday, as they keep on making me go through the time-consuming reset protocols with no luck. When that doesn't work and I call them again on Monday they finally 'discover' there is an IP allocation problem. This is then escalated to the 'advanced'desk (?). They can't tell me why this has happened twice already. Probably the most annoying part in all of this is when someone on the call centre desk promises to all you back, the NEVER DO. I have also complained via their email complaints address with no reply. Their service sucks.</p>