Shocking service from VOX telecom

I have been trying to get hold of someone/anyone at VOX that can assist me with an order I placed a month ago. Two weeks before I moved to my new place I placed an order with VOX, knowing that it would take some time, I was initially told that if I follow certain steps they can speed up the process and I should be up and running within a week. Its been a month of me contacting VOX every day, holding on for hours, then being put through only for the phone to be cut out. I've had no luck with emails, calls, or social media. They simply could not be bothered to get back to you. When I call, I do get a SMS saying "in a meeting Ill call you right back" Twice I have tried to cancel my order, as I need internet and it is clearly not happening with VOX. Unable to comment on their customer service, because there is none. I dont know how they are in business. Extremely unreliable and def wont recommend them to anyone.