EG
Elmarie G
1 reviews | Active since Apr 2013
08 Nov 2022, 18:35
Shocking Service from Vox
I was moved over to Vox Telecom without much notice from SADV. My router was installed on 28/11/22 and to date not activated yet. I was billed by Vox on 01/11 for November without receiving a service. Have been calling numerous times and sent emails daily. Same excuse every single time - issue is being escalated and sitting with the PMO team. Absolutely shocked at how they can take my money + pro-rata but no service. Was so happy with SADV and won't recommend Vox to anyone!!!
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Replies (4)
Vox Telecom's replyOfficial
08 Nov 2022, 19:03Good day, Elmarie
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team who will contact you directly to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team who will contact you directly to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's reply08 Nov 2022, 19:03
Official
Good day, Elmarie
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team who will contact you directly to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team who will contact you directly to assist with the resolution thereof.
Kind Regards,
Vox
EG
Elmarie G's updateReviewer Update
08 Nov 2022, 20:41That is exactly the same response I've received the entire week and to date no-one has contacted me. This is totally unacceptable especially since they were very quick to deduct my money
EG
Elmarie G's update08 Nov 2022, 20:41
Reviewer Update
That is exactly the same response I've received the entire week and to date no-one has contacted me. This is totally unacceptable especially since they were very quick to deduct my money
EG
Elmarie G's updateReviewer Update
11 Nov 2022, 08:462 weeks and STILL NO ANSWERS!!!! Absolutely ridiculous!!!!!! According to Vumatel technicians the problem is on Vox's side. After waiting for 10min on the line to speak to a Vox Technician, SAME EXCUSE again - blaming Vumatel. Same excuses every single day!!!! Save yourself the trouble & frustration and stay far away from Vox. I would definitely not recommend them to anyone
EG
Elmarie G's update11 Nov 2022, 08:46
Reviewer Update
2 weeks and STILL NO ANSWERS!!!! Absolutely ridiculous!!!!!! According to Vumatel technicians the problem is on Vox's side. After waiting for 10min on the line to speak to a Vox Technician, SAME EXCUSE again - blaming Vumatel. Same excuses every single day!!!! Save yourself the trouble & frustration and stay far away from Vox. I would definitely not recommend them to anyone
Vox Telecom's replyOfficial
15 Nov 2022, 07:39Good day ,Elmarie G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Nov 2022, 07:39
Official
Good day ,Elmarie G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox