ZH
Zeenat H
1 reviews | Active since Sept 2022
20 Oct 2023, 12:10
Shocking service from VOX
As a business client of VOX my fibre line has been down the entire morning, costing me hours in loss of business and causing my clients financial losses and inconvenience. 4 hours later and they still cannot tell me what’s the problem, whether it’s been looked at or when it will be resolved. I don’t know what “escalation” means in their business but I’m very disappointed with the poor service.
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Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
20 Oct 2023, 12:45Good day Zeenat H
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Frogfoot , *** on the progress of the fault and update you on the status.
Regards ,
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Frogfoot , *** on the progress of the fault and update you on the status.
Regards ,
Vox
Vox Telecom's reply20 Oct 2023, 12:45
Official
Good day Zeenat H
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Frogfoot , *** on the progress of the fault and update you on the status.
Regards ,
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Frogfoot , *** on the progress of the fault and update you on the status.
Regards ,
Vox
ZH
Zeenat H's updateReviewer Update
20 Oct 2023, 12:51The problem is that I’ve received no updates in 5 hours on a business account. So whilst you have responded to my complaint, it provides me with no assistance and takes the matter nowhere in terms of resolution.
ZH
Zeenat H's update20 Oct 2023, 12:51
Reviewer Update
The problem is that I’ve received no updates in 5 hours on a business account. So whilst you have responded to my complaint, it provides me with no assistance and takes the matter nowhere in terms of resolution.
ZH
Zeenat H's updateReviewer Update
20 Oct 2023, 17:22My fibre issue is still not resolved 8 hours later and no one can give me any answers. This on a business line!!! Shocking service.
ZH
Zeenat H's update20 Oct 2023, 17:22
Reviewer Update
My fibre issue is still not resolved 8 hours later and no one can give me any answers. This on a business line!!! Shocking service.
ZH
Zeenat H's updateReviewer Update
20 Oct 2023, 17:30I am now told 8hours later that they need to come out and check for a break in the line and that someone will only come out on Monday. Will VOX reimburse me for loss of business because their turnaround times are poor?
ZH
Zeenat H's update20 Oct 2023, 17:30
Reviewer Update
I am now told 8hours later that they need to come out and check for a break in the line and that someone will only come out on Monday. Will VOX reimburse me for loss of business because their turnaround times are poor?
ZH
Zeenat H's updateReviewer Update
20 Oct 2023, 18:48@Clayton - manager from business support at VOX - when you said at 5pm that you were going to get someone to call me back, that was clearly just a ploy to get rid of me because I’m still waiting for said call.
ZH
Zeenat H's update20 Oct 2023, 18:48
Reviewer Update
@Clayton - manager from business support at VOX - when you said at 5pm that you were going to get someone to call me back, that was clearly just a ploy to get rid of me because I’m still waiting for said call.
Vox Telecom's replyOfficial
23 Oct 2023, 13:00Good day, Zeenat
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Oct 2023, 13:00
Official
Good day, Zeenat
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox