Shocking service from Vox

As a new client, I have had an absolutely frustrating experience with Vox. After much technical uphill we have been constantly following up regarding the status of the job. Vox doesn't communicate anything as there are 'two queries open'. Then Vumatel shows up at 7pm (not sure for what) - no communication at all?!? To date, NO ONE can give us a straight answer. After holding on the phone and calling too many times - only to be cut off because the guy at 'escalations' is not at his desk - I am at my wits end. Can we just cancel because it seems to be worth more trouble at this stage! Vox, please sort out your internal processes and communication s****s before promoting specials and great service.