Shocking Service from VOX

I called Vox asking for urgent information I needed for a meeting tomorrow morning. The assistance that I received from VOX is unacceptable. I spoke to several people who assured me that this information would be sent before the end of the day. I was issued a ticket. I called VOX again so they could assure me that I could get this information in time. Voice then told me it was with another department, they put me through to this department. I spoke to someone to whom I gave all the information she needed and then she told me she couldn't help me, I had to go to Voice. I told her that Voice couldn't assist me which is why they put me through to her. She told me to hang on and left me holding for about 15/20 minutes. I then called again and spoke to the Voice department again. He told me that it was after 5 p.m. and that he could not help me. He was incredibly disinterested in my distress at Vox having told me they could help me and then didn't - I got very stressed about the runaround and not getting the information in time... I told him I was going to report this service to Hello Peter, and he was completely fine with it, as he said... and he put the phone down on me. Customer Care should be there to assist a client, not have them distressed. It's not the first time I have received bad service from VOX. Not recommended!