Shocking service fro Vox

Pity I cant give zero stars. Vox is the absolute worst company to deal with. We have dealt with them for just under 2 years. We needed to get another line for our airbnb, on another premises. On the 1st of December we called to start the process, two weeks later they eventually sent us the router. After many phone calls. They told us that the delay was because we were on holiday(which we weren't) (don't know where they got that information) when the router arrived we tried to do a self installation, unsuccessfully. We called them for help, and they couldn't help us, saying they would send a technician out as soon as possible. We called twice, and we were told they would elevate the request. More than a month later we still haven't heard from.a technician. A week ago we received an email that our service would be terminated if we didn't pay R907.16. I wrote back saying we haven't had a service, and can they please come and collect their router. I cannot pay for a service which I dont have. A week later, they suspend my 1st service which was already paid for on 1st of January. I have used up all of my airtime trying to get through to them. You literally wait for hours to speak to them. When you email you get an automated response. So now I'm sitting without internet for 2 days. I cannot do any work because of Vox.