ES
Eugene S
1 reviews | Active since Oct 2021
06 Mar 2023, 14:32
Shocking service
Vox has the most shocking service EVER.
Clear and concise instructions are not followed.
To whom it may concern:
One day when somebody has the inclination to deliver service, reply to emails and a ticket lodged last month, please confirm my latest request for cancellation of porting in ticket VOX***8
I tried leaving an ISP due to bad service, not to seek out one with shocking service.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Mar 2023, 15:21 Good day , Eugene S
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply06 Mar 2023, 15:21
Official
Good day , Eugene S
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We already received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
ES
Eugene S's updateReviewer Update
14 Mar 2023, 15:44 Vox
Please keep all communications to email as requested in ticket VOX***8 to Ruth Kekane, don't phone.
Please don't try and resolve issues at this late date by now trying to respond and address a ticket lodged on the 28th of Feb, after I gave a deadline for taking the matter to ICASA. and then to have the gall to continuously trying to blame the client for your mistakes, expecting him to just pay. In fact I gave you an extra working day to respond before escalating it to ICASA.
Now I just had somebody wanting to tell me, not listen, blaming me again! Believing an email Vox sent saying "For any enquiries please email us at ***." is now wrong and responding to this email is actually now the client's mistake? In which world are you living in? It's rapidly becoming a pattern.
Please refrain from harassing me, trying to find a scapegoat for your blame game and wait for an ICASA decision.
A client is not a serf to be abused at your leisure.
Please keep all communications to email as requested in ticket VOX***8 to Ruth Kekane, don't phone.
Please don't try and resolve issues at this late date by now trying to respond and address a ticket lodged on the 28th of Feb, after I gave a deadline for taking the matter to ICASA. and then to have the gall to continuously trying to blame the client for your mistakes, expecting him to just pay. In fact I gave you an extra working day to respond before escalating it to ICASA.
Now I just had somebody wanting to tell me, not listen, blaming me again! Believing an email Vox sent saying "For any enquiries please email us at ***." is now wrong and responding to this email is actually now the client's mistake? In which world are you living in? It's rapidly becoming a pattern.
Please refrain from harassing me, trying to find a scapegoat for your blame game and wait for an ICASA decision.
A client is not a serf to be abused at your leisure.
ES
Eugene S's update14 Mar 2023, 15:44
Reviewer Update
Vox
Please keep all communications to email as requested in ticket VOX***8 to Ruth Kekane, don't phone.
Please don't try and resolve issues at this late date by now trying to respond and address a ticket lodged on the 28th of Feb, after I gave a deadline for taking the matter to ICASA. and then to have the gall to continuously trying to blame the client for your mistakes, expecting him to just pay. In fact I gave you an extra working day to respond before escalating it to ICASA.
Now I just had somebody wanting to tell me, not listen, blaming me again! Believing an email Vox sent saying "For any enquiries please email us at ***." is now wrong and responding to this email is actually now the client's mistake? In which world are you living in? It's rapidly becoming a pattern.
Please refrain from harassing me, trying to find a scapegoat for your blame game and wait for an ICASA decision.
A client is not a serf to be abused at your leisure.
Please keep all communications to email as requested in ticket VOX***8 to Ruth Kekane, don't phone.
Please don't try and resolve issues at this late date by now trying to respond and address a ticket lodged on the 28th of Feb, after I gave a deadline for taking the matter to ICASA. and then to have the gall to continuously trying to blame the client for your mistakes, expecting him to just pay. In fact I gave you an extra working day to respond before escalating it to ICASA.
Now I just had somebody wanting to tell me, not listen, blaming me again! Believing an email Vox sent saying "For any enquiries please email us at ***." is now wrong and responding to this email is actually now the client's mistake? In which world are you living in? It's rapidly becoming a pattern.
Please refrain from harassing me, trying to find a scapegoat for your blame game and wait for an ICASA decision.
A client is not a serf to be abused at your leisure.