LD
Linda D

1 reviews | Active since Aug 2016

14 Aug 2016, 06:38

Shocking service. Don't go Fiber!!

<p>We have subscribed to Vox for Fibre and telekom services for the last few months. The service is shocking to say the least. Our internet line was initially 'dropping' every two minutes (verified by technicians) but it was quite a job to get them to do something about it!! Now we still have a problem and I have found that almost every time I need to go online I need to reboot the Zhone. I often do not receive my emails and the mails that I send often just disappear into the aether. Obviously the phone line does not work as it is connected to the internet. I have complained countless times and I have been told that the manager will contact me but I am not sure which lifetime. Very sad as they expect you to pay for this lack of service. I am considering going back to telkom who are at least reliable and do come and fix faulty services.</p>

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Replies (2)
Vox Telecom
Vox Telecom's reply18 Aug 2016, 12:05
Official

Good day Linda,

Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.

Regards,
Vox Telecom

Vox Telecom
Vox Telecom's reply18 Aug 2016, 13:26
Official

Good day Linda

As per the feedback received, we have been in contact with you regarding your query, and you stated that your connection is stable. You have also asked that we monitor your line until the 22 Aug 2016.

Should you have any further queries, please feel free to contact our service desk.

Regards
Vox Telecom