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Rachel R

1 reviews | Active since Jul 2023

21 Jul 2023, 12:49

Shocking service. Avoid at all cost!!

It's now been FIVE MONTHS without a fibre line and phone line. From a business point of view is completely unacceptable. The communication between Vox and Openserve is shocking. We are passed between one contact to another at Vox, each as equally *********** as the other. We urgently need assistance in the cancellation process so that we can go with another provider. We are being completely ignored.

0
Replies (4)
Vox Telecom
Vox Telecom's reply21 Jul 2023, 13:15
Official
Good day, Rachel

Thank you for your review.

Unfortunately we were unable to locate your Vox Account nr with the information provided. 
Kindly provide us with the Vox account nr so we may assist? 

Thank you in advance 
Vox 

Best regards,

RR
Rachel R's update21 Jul 2023, 13:18
Reviewer Update
Account number: ***
Vox Telecom
Vox Telecom's reply21 Jul 2023, 14:01
Official
Good day, Rachel
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the debtors team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 

Best regards,

Vox Telecom
Vox Telecom's reply11 Aug 2023, 08:02
Official
Good day, Rachel
 
Thank you for your patience whilst this matter was being investigated.
 
We have received the request to cancel the services and the cancellation request has been actioned accordingly and the billing has been corrected.

Should you require any further assistance, please do not hesitate to contact us. 
 
Kind Regards, 
Vox 

Best regards,