Shocking service and lies from Vox

Long story short, I moved from JHB to Cape Town for work. The unit I'm renting has Frogfoot that I have to use as they're the fibre supplier. I contacted them on 30 March 2026, it's now 23 April and I still don't have internet. After almost 2 weeks, someone from Frogfoot eventually told me that my account has been logged and that I need to go choose a service provider. So off I go to their website and choose Vox, because they’re good right?? Was I wrong. I get an email saying that my account has been activated, and I need to click on the link sent to get started. This email coming from the specialist that has been assigned to my installation. I click on the link, get an error. I send him a screenshot in an email response and get an email back, ‘we tried to call you and you didn’t answer’ (this after I’ve expressly told them that I cannot answer personal calls during work hours and they are email or whatsapp me). I then tried to call him back, 6 times and no answer. So I log a ticket with support to assist. This guy calls me to “assist”. He tells me (after a lot of back and forth) that I need another special hardware device that I don’t have. This is after 3 weeks, and after sending photos of the equipment, as requested by Frogfoot and Vox, over 4 times???? Why did they not pick this up then. I get a message today to say that the device was sent with the courier and I should get it within 2-3 business days. Tomorrow is Friday and Monday is a holiday, so that means I’m without internet for a whole additional week. I expressly said to the tech guy that I’m at a point of desperation because my son needs to do his school online and needs the internet sorted out. I asked him how long it would take to get the hardware and he rep**** that it will be couriered, that’s it. I am beyond frustrated that we have to put up with this incompetence. I am not a tech person and I cannot believe the lies that these people tell you. I’m really glad that they tell you on the call that the calls are recorded because I’d love for them to go back and listen to all my calls and add up all the minutes I’ve spent trying to sort this out. It has caused me so much additional, undue stress dealing with such *********** people, it’s like they don’t even know what they are talking about. Not one person that I’ve spoken to has actually tried to assist me. And I wouldn’t be surprised if there’s now something else that I’ll need to do when this hardware arrives. This tech support person told me that I can use my internet with the modem as it is, they just need this other hardware to be able to dial in to fix any problems that we may have. Well, I’ve tried to connect to the internet and it’s NOT working, so he basically **** to me. And I feel like he delayed the delivery of this equipment on purpose. I’m utterly shocked at the disgusting service I’ve received, and like I said, Vox, please go ahead and listen to the calls you say you’ve recorded, and please feel free to view the correspondence with your ‘specialist’ too, on email and whatsapp.