Hellopeter
Share Your Experience
DG
Dijon G

1 reviews | Active since Feb 2019

30 Jan 2023, 14:27

Shocking service and communication.

Never ever have I experienced the lack of service or communication from a company before, emails and calls go blocked or unanswered, Im still not sure if my line is active as the promised router has taken over a week to be delivered!

0
Replies (4)
Vox Telecom
Vox Telecom's reply30 Jan 2023, 15:37
Official
Good day, Dijon G  

Thank you for your review. 

Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution. 
 
We will provide feedback to you soonest. 

Kind Regards, 
Vox 
DG
Dijon G's update30 Jan 2023, 17:50
Reviewer Update
And to make matters worse, my router has still not been delivered even when the driver called me at 3:15pm to say that they’d be here at 4pm. Upon calling SKYNET, I was informed that this would be delivered on Tuesday morning as the driver did not know the area.

Your company is disgusting and treat their customers like utter ****.
Vox Telecom
Vox Telecom's reply30 Jan 2023, 18:39
Official
Good day Dijon G,  Thank you for your post.  Kindly note that we have added the details of your complaint to the existing escalation logged. Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply08 Feb 2023, 07:32
Official
Good day, Dijon G
 
Thank you for your patience whilst this matter was being investigated.
The router was delivered on 31/01/23
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox