SHOCKING SERVICE AND ATTITUDE

My services has been suspended since Friday 17 May 2019. I made numerous calls to VOX to find out what the reason for disconnection is and with great difficulty I managed to speak to someone on Sunday 19 May 2019, who informed me that there is an outstanding amount of R34 on the account.

I was shocked that they suspended the service for such a ridiculous amount without notification or an sms to request the short payment! Payment was made immediately and emailed to VOX, Again it took 3 phone calls to try and get the services reconnected but was told each time that the accounts department does not work on a Sunday and the system will update automatically . The services eventually was restored but disappointed that was suspended again after being connected for 30 minutes!

The service received from VOX is shocking!!!!

Then on Monday 20 May which I may add is a normal working business day and I eventually get to speak to someone, email VOX and get a reference number. The services are reconnected and then again disconnected.

I phone again only to be told I must speak to Patience in the Debtors department to lift the suspension, because the agent who I am speaking to lifts the suspension, but the Debtors department has not lifted the suspension.

In short - they don't value the customer and will inconvenience you at any cost Forgetting that every customer is important and collectively all customers keep the Company trading! without the customers you wont have a company! DISGUSTED TO SAY THE LEAST