SH
Shuli H
1 reviews | Active since Jun 2023
06 Jun 2023, 22:26
Shocking service
Shocking customer service. Lots of questions, absolutely NO action. Extremely frustrating. No commitment. No solution. Very blase reaction. Totally unacceptable. Blocked to any escalation. Repetitive excuses. Not recommended. Steer clear of Vox.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Jun 2023, 09:12Good day , Shuli H
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ( REF: ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ( REF: ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply07 Jun 2023, 09:12
Official
Good day , Shuli H
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ( REF: ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ( REF: ISP-*** ) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
22 Jun 2023, 08:07Good day, Shuli H
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply22 Jun 2023, 08:07
Official
Good day, Shuli H
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox