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Andile N

1 reviews | Active since Oct 2019

09 Jul 2022, 00:00

Shocking Service

I had Vox as a service provider for almost 4 months now, 3 Months ago I had no problem with the internet until now even had send me the UPS because of load shedding.

My wife works from home she can't afford not to have internet the whole day.

The entire week we had internet for 2 hours daily which is ridiculous, the customer service sucks you open a ticket no one cares, the airtime and data i spent this week alone is double what my monthly subscription i pay through VOX, if this issue is not fixed tomorrow, they must come and this nonsense and cancel my contract.

0
Replies (2)
Vox Telecom
Vox Telecom's reply09 Jul 2022, 08:50
Official
 Good day,   Andile S

 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the support team to investigate and contact you with a resolution.
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
 
Vox Telecom
Vox Telecom's reply11 Jul 2022, 15:38
Official
Good day,   Andile S 

Thank you for your patience whilst this matter was being investigated.  

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox