RG
Russell G
1 reviews | Active since Jul 2011
12 Feb 2024, 08:46
Shocking service.
Shoody service from the word go. Response times are ridiculously slow and the red tape is ludicrous. 3 weeks since our aplication was submitted and we still don't have fibre despite everything being approved (which too two weeks, something which the competitors do in 3 hours). Technitian made an appointment for 8am to install the fibre and never pitched. Shocking service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Feb 2024, 09:06Good day, Russell
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2024, 09:06
Official
Good day, Russell
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RG
Russell G's updateReviewer Update
12 Feb 2024, 12:25Not holding my breath, if your service record is anything to go by.
RG
Russell G's update12 Feb 2024, 12:25
Reviewer Update
Not holding my breath, if your service record is anything to go by.
Vox Telecom's replyOfficial
14 Feb 2024, 09:45 Good day, Russell
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply14 Feb 2024, 09:45
Official
Good day, Russell
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox