Shocking service

Vox Telecom, shocking shocking service requested for my service to be moved or transfered as i am moving premises in the same estate this was logged on the 20th of February already. Was advised that the old service would need to be cancelled as they cannot transfer it. Cancellation was done and a new application done on the same day (20th febriuary 2024), all relevant information given for the new premises as i advised i cannot have an interuption in service. I called vox on several occassions listening to that depressing music they play due to high call volumes only to be told that the new order was only actioned on the 1st of March. Thereafter i spoke to Nadine who promised me that they are making it high priority to get the line activated and i will receive a sms or email till now nothing, called again spoke to Sanele, same story another empty promise. Spoke to Michelle Monday 04th March only to be told that Jason who is dealing with my request says there is no fibre in the estate yet the units are already installed with fibre. Vox is a joke no one knows what they doing. You cannot even speak to a manager ..