AJ
Angela Juanas-Uriol
1 reviews | Active since Apr 2019
07 Mar 2023, 07:05
Shocking service
We are paying for 100Mps line, in the last 3 weeks the highest speed has been 85Mps, averaging over the period about 20Mps. I have sent 6 emails since 19 Feb 2023, including a complaint. I have yet to be contacted by Vox. I did receive a notice to suspend services and the reply to that email also goes unanswered. Paying for a service not delivered is unacceptable.
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Replies (3)
Vox Telecom's replyOfficial
07 Mar 2023, 07:49Good day, Angela Juanas-Uriol
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2023, 07:49
Official
Good day, Angela Juanas-Uriol
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
AJ
Angela Juanas-Uriol's updateReviewer Update
08 Mar 2023, 11:25Hi
Please ask Sashan to undo what he did. Ever since I spoke to him we’ve had no WiFi and I can’t even see the 5Ghz one
Please ask Sashan to undo what he did. Ever since I spoke to him we’ve had no WiFi and I can’t even see the 5Ghz one
AJ
Angela Juanas-Uriol's update08 Mar 2023, 11:25
Reviewer Update
Hi
Please ask Sashan to undo what he did. Ever since I spoke to him we’ve had no WiFi and I can’t even see the 5Ghz one
Please ask Sashan to undo what he did. Ever since I spoke to him we’ve had no WiFi and I can’t even see the 5Ghz one
Vox Telecom's replyOfficial
09 Mar 2023, 08:09Good day Angela
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2023, 08:09
Official
Good day Angela
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox