1 reviews | Active since Dec 2022
SHOCKING SERVICE
I am writing this review as I want all of you considering Vox as a fibre service provider to understand that there is absolutely no support from Vox. I have been trying to get our line fault addressed for 7 days. I have been **** to and made to hold for an hour and 30 minutes on one call with no resolution. I have emailed them each day and get a auto response that someone will attend to my query, but no-one has. I have no option but to terminate my services with Vox and look for another supplier. Very sad that the technical team and call centres staff are letting this business down. The sales team, and specifically Oleftso is brilliant, but once you sign-up, you get billed for no wifi and no service. Absolutely pathetic!!!
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider, Frogfoot (REF 448687 )on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7.
The Support team will follow up with the Network Provider, Frogfoot (REF 448687 )on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
|Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
|Vox