Shocking service

Not even two months with Vox and this is my second Hello Peter review on them (.and my second HP review ever). Worst customer service ever. Apparently my account was "shelved" on Friday by Vumatel. Out of the blue, with no notification or with no reason (I didn't request this, and I'm up to dat on payments). I've not had internet since then.

Numerous calls to the call centre, one agent telling me "only 20 minutes?!" as if I should be happy to be "helped" this quickly. Call dropped, no attempt to call me back so that I can speak to the same agent.

Finally get through to someone who says technical support won't be able to help me. He'll escalate it to the PMO team who only works Mondays to Fridays, someone will call me on Monday. Nothing. By lunchtime today I call again, sales dept puts me through to PM dept (with another "only 15 minutes" before the phone even rings) who says the ticket was only routed to the team today. Not on Saturday. He will now forward it to someone else and ask someone to contact me. Which I find so hard to believe.

In the meantime I'm coming up to 72 hours without internet (that I am still paying for) and no way to get through to the right department on my.own. No way to contact Vumatel. No response to my.own help ticket logged 48 hours ago or any of the two or three tickets created by agents since.

How can you operate a business like this? Again: through no fault of my own, no technical on-site issues I have not had internet since Friday and no one can be bothered to help me.