MJ
Megan J
1 reviews | Active since Dec 2010
20 Jan 2022, 16:35
Shocking service
I am helping my mom get her WiFi set up and can't believe the difference between Metro fibre and Cox. The hurdles to jump through and what a ridiculous reason that they can't verify RICA as they can't find her photo! Metro fibre is by far the best service provider. Vox service leaves much to be desired.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
20 Jan 2022, 17:05Good day, Megan J
Thank you for your review.
We were unable to locate the Vox Account with the information provided.
Kindly send the details of your complaint with the Vox Account details to *** in order for our Customer Service team to assist.
Kind Regards
Vox
Thank you for your review.
We were unable to locate the Vox Account with the information provided.
Kindly send the details of your complaint with the Vox Account details to *** in order for our Customer Service team to assist.
Kind Regards
Vox
Vox Telecom's reply20 Jan 2022, 17:05
Official
Good day, Megan J
Thank you for your review.
We were unable to locate the Vox Account with the information provided.
Kindly send the details of your complaint with the Vox Account details to *** in order for our Customer Service team to assist.
Kind Regards
Vox
Thank you for your review.
We were unable to locate the Vox Account with the information provided.
Kindly send the details of your complaint with the Vox Account details to *** in order for our Customer Service team to assist.
Kind Regards
Vox
MJ
Megan J's updateReviewer Update
20 Jan 2022, 18:01I have sent a private response with the account number.
MJ
Megan J's update20 Jan 2022, 18:01
Reviewer Update
I have sent a private response with the account number.
Vox Telecom's replyOfficial
20 Jan 2022, 18:36Thank you for the confirmation, Megan. We have received the required documents on 19/Jan/2022 and the RICA team is currently attending. An agent will contact you tomorrow to assist with the process.
Kind Regards,
Vox
Kind Regards,
Vox
Vox Telecom's reply20 Jan 2022, 18:36
Official
Thank you for the confirmation, Megan. We have received the required documents on 19/Jan/2022 and the RICA team is currently attending. An agent will contact you tomorrow to assist with the process.
Kind Regards,
Vox
Kind Regards,
Vox
MJ
Megan J's updateReviewer Update
21 Jan 2022, 09:24So not only can Home affairs not find my mother's ID photo according to Vox RICA department,sshocking because she is pays tax etc. This morning I was informed that the certified copy is not clear enough? Really Vox is a joke, please cancel all orders we will be using another service provider. This is pathetic.
MJ
Megan J's update21 Jan 2022, 09:24
Reviewer Update
So not only can Home affairs not find my mother's ID photo according to Vox RICA department,sshocking because she is pays tax etc. This morning I was informed that the certified copy is not clear enough? Really Vox is a joke, please cancel all orders we will be using another service provider. This is pathetic.