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Samantha C
1 reviews | Active since Feb 2023
24 Feb 2023, 09:31
Shocking service
Vox Telecom is the worse service provider I have ever used in my life and will never recommend them at all. I have had no internet for almost 2 weeks. I have call 6 times and sent over 28 emails and left messages for technical support managers to contact me and not one not ever one person has been able to assist me and I work from home. So unhappy!! absolutely shocking!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Feb 2023, 10:39Good day, Samantha C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards, Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards, Vox
Vox Telecom's reply24 Feb 2023, 10:39
Official
Good day, Samantha C
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards, Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards, Vox
Vox Telecom's replyOfficial
02 Mar 2023, 12:00Good day, Samantha C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact .
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact .
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2023, 12:00
Official
Good day, Samantha C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact .
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact .
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
SC
Samantha C's updateReviewer Update
31 May 2023, 14:55Good day
After numerous email after your attempt to contact me. I am now sitting with an account that was suppose to have been dealt with. I am now also charged for the the Wi-Fi router that was not collected in time by Vox. As I have said before the service is shocking. I have asked for the Project Management to contact me again regarding this matter a month ago and have still not heard back from him. It is very sad to see that a company I was happy with for so long has become so bad with their service!
After numerous email after your attempt to contact me. I am now sitting with an account that was suppose to have been dealt with. I am now also charged for the the Wi-Fi router that was not collected in time by Vox. As I have said before the service is shocking. I have asked for the Project Management to contact me again regarding this matter a month ago and have still not heard back from him. It is very sad to see that a company I was happy with for so long has become so bad with their service!
SC
Samantha C's update31 May 2023, 14:55
Reviewer Update
Good day
After numerous email after your attempt to contact me. I am now sitting with an account that was suppose to have been dealt with. I am now also charged for the the Wi-Fi router that was not collected in time by Vox. As I have said before the service is shocking. I have asked for the Project Management to contact me again regarding this matter a month ago and have still not heard back from him. It is very sad to see that a company I was happy with for so long has become so bad with their service!
After numerous email after your attempt to contact me. I am now sitting with an account that was suppose to have been dealt with. I am now also charged for the the Wi-Fi router that was not collected in time by Vox. As I have said before the service is shocking. I have asked for the Project Management to contact me again regarding this matter a month ago and have still not heard back from him. It is very sad to see that a company I was happy with for so long has become so bad with their service!
SC
Samantha C's updateReviewer Update
21 Jul 2023, 03:30How nice, after speaking to Nicole Chetty from Vox and her telling me that she will sort out the problem with them having to come and collect my rooter they have decided to rather hand me over to VeriCred Collections. Unbelievable why not just come fetch the rooter why insist I have to pay for it???
SC
Samantha C's update21 Jul 2023, 03:30
Reviewer Update
How nice, after speaking to Nicole Chetty from Vox and her telling me that she will sort out the problem with them having to come and collect my rooter they have decided to rather hand me over to VeriCred Collections. Unbelievable why not just come fetch the rooter why insist I have to pay for it???