Shocking Service !

I once again called in to VOX to try and Establish what is happening with my account

This time, Charlie answered and then suggested I speak to Warren (who assisted me previously) After being transferred and then holding on for 11 minutes and 10 seconds, without any prompts advising how long I could expect to wait and with no answer by Warren or anyone else for that matter, I put down the phone.

I cannot believe that a company the size of VOX would not answer a call from a customer for over 10 minutes, allowing it to ring and ring without answer.

Still no resolution and no assistance ! account number ***

maybe I should find a different ISP