Shocking service

Vox accidentally switched off our home line when our school line was struck by lightning. It is 12 days later and after countless calls and empty promises we still don’t have any commitment on when this is being resolved. Spoke to a “manager” yesterday, Marius, who said that he’d provide me with updates, I sent him a message asking for an update with a response hours later saying that there was no update, he is off until Monday and then blocked my number.

I don’t think I’ve encountered this level of “service” ever.