Shocking Service

I am shocked beyond belief. I have had fibre with Vox Telecom for well over a year and always found the service outstanding. For some reason of late nobody who works for the company seems to care much about customer satisfaction or just plan common decency. I have been without WiFi for 2 weeks.

I phoned to escalate my issue on the last week of February that my line was down. Same day someone from the Vumetal came and fixed the line issue. I was told by the team member that it is a quick fix this get me back online however they will need to come back and fix the problem correctly. First week of March and my line is down again. Phone again on Wednesday the 10th March 2021 and I receive a reference number, it states that the issue of the line down can take up to 3 working days to be resolved. Phoned with reference number again for feedback on the 13 th March 2021 to only be told that my reference number is closed s a Team came out to fix the problem on Friday the 12th and nobody is home and I need to pay caller fees. My husband was home as he is every Friday , my landlord had a team members working on my roof the entire day of the 12 th and my neighbours (whom I would need to enter their garden in order to access the WiFi as it is in their yard) where all home the entire day. So naturally I have disputed the charge and have request prompt feedback on the situation as it is apparent to me that nobody came out to fix my WiFi, as that many people can’t all be wrong or mistaken. Still no assistance and no proper answers from anyone Linda Mnguni from Britelink refuses to respond to my emails, have asked for a manager to contact me still no one. Today Vox phones me and says they getting no joy either out of Vox. How sad that two companies that work together to achieve a common goal Vox Telecomm and Vumtel can not even work together yet treat a customer the correct way.

As I said to the Member who phoned me today. “ my money will be expected for the March of March next week , but I have had no WiFi “