Shocking Service

<p>My FTTH Vox installation took place on 17 November 2016. I was only able to use my VoIP phone and mobile data from the 6th January 2017 after a multitude of support requests. Every time I log a call the support people will start working on the problems, fix one thing but break another, and then disappear without resolving it. When I got really worked up about the poor service and sent an email to the sales people, they did not even bother to respond.</p> <p>This evening I noticed much to my disgust that the Internet connection is down once again. When I called support they told me that my service was suspended due to non payment of R799, however, the last invoice and statement which I received on 21 December indicated that I owed R150 for number porting which I paid immediately after the phone started working. Not even a curtesy call from their accounts department, taking into account that I had no service for more than a month after installation although I paid for it.</p> <p>This must be the worst service provider in South Africa!</p>