Shocking Service
<p>I had Vox setup on the 23rd of December choosing a 100mg line with 300mgs of data</p> <p> </p> <p>From the first day I have had very very slow connections and some days none at all</p> <p>Was for the holidays for the kids to watch YouTube etc and couldn't watch even once.</p> <p>As of today the 7th of January I still have no resolution even after countless calls to them with the standard answer being this has been escalated! </p> <p>Even their senior managers can't seem to sort out the issue.</p> <p>The service is unacceptable especially when paying for a premium product </p> <p> </p> <p> </p> <p> </p>
Good day Shaun.
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
Good day Shaun.
Thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Best regards,
Good day Mr Rosen,
As per the feedback received, the installation has been completed and all tested fine. The installer confirmed that should there be anything, you will be in contact with him.
Please note that one of our agents in the Customer Service Department will be conducting a courtesy call to you within the next week, just to confirm that everything is fine.
We apologise for the inconvenience caused and hope to further have uninterrupted business with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Best regards,
Good day Mr Rosen,
As per the feedback received, the installation has been completed and all tested fine. The installer confirmed that should there be anything, you will be in contact with him.
Please note that one of our agents in the Customer Service Department will be conducting a courtesy call to you within the next week, just to confirm that everything is fine.
We apologise for the inconvenience caused and hope to further have uninterrupted business with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Best regards,