1 reviews | Active since Feb 2021
Shocking sales service from Vox Telecom.
I signed up for a household fibre service in December 2020 to be effective 1st February 2021. Vox even confirmed my order via email and indicated that the order will be progressed. When the fibre service was terminated by my previous ISP at the of January 2021, I called Vox on 1st Feb to see when they would complete my order. Only to told that the 'quote' had expired and that a new 'quote' had to raised despite the fact that I had a confirmed order. To cut the story short, a new quote was sent to me, and for whatever reason, I could not get the quote accepted by Vox. After numerous attempts, after speaking to a sales person at Vox, I received a call from Andrew who tried his level best to get my quote accepted. After numerous attempts, it became just too frustrating so I decided to throw in the towel and told Vox to cancel my 'quote/order'. This did not stop Vox from sending me the quote (for me to accept) a few more times. After I received another quote to accept on the 2nd Feb, I emailed the sales person to please stop sending the quote. This finally brought this sorry saga to an end. If there was rating less than 1, that's what I would give Vox. Absolutely shocking and I was only trying to order their product! Hate to know how they'd provide support in event of a problem! Needless to say, I signed up painlessly with another ISP and we are already up and running.
