DB
David B
1 reviews | Active since Dec 2024
20 Dec 2024, 10:23
Shocking follow up service
On 13th December we logged a complaint our fibre line had a problem. The operator said she would log a complaint. 14th we phoned back to discover she hadn’t logged the problem! They then logged the problem. 0n the 18th we discovered the ticket had been closed as if problem was solved!!! NOT!!! Logged second ticket. 20th phoned again. Now second ticket has been closed as if problem was resolved. STILL NOT!!! PLEASE RELEASE US FROM YOUR CONTRACT SO WE CAN GET SOMEONE TO GIVE US SERVICE!!!
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Replies (2)
Vox Telecom's replyOfficial
20 Dec 2024, 10:34Good day, David B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Dec 2024, 10:34
Official
Good day, David B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Dec 2024, 16:38 Good day, David B
Thank you for your patience.
We have received confirmation from the Technical team that your line is up and running and the issue is resolved.
Please don't hesitate to contact us on ***/*** should you require further assistance.
Kind regards,
Thank you for your patience.
We have received confirmation from the Technical team that your line is up and running and the issue is resolved.
Please don't hesitate to contact us on ***/*** should you require further assistance.
Kind regards,
Vox Telecom's reply24 Dec 2024, 16:38
Official
Good day, David B
Thank you for your patience.
We have received confirmation from the Technical team that your line is up and running and the issue is resolved.
Please don't hesitate to contact us on ***/*** should you require further assistance.
Kind regards,
Thank you for your patience.
We have received confirmation from the Technical team that your line is up and running and the issue is resolved.
Please don't hesitate to contact us on ***/*** should you require further assistance.
Kind regards,