Shocking & Disappointing Service

As a Digital & Solutions Executive of a big organization in South Africa, I'm highly disappointed by the service Vox Telecom gives to customers. Its been almost 3 weeks since I've been waiting for them to activate my account. The fibre (vumatel) came two weeks ago and since then I have been waiting for my activation details and router. I've made numerous calls to their support team, "escalated" the matter but nothing has been done.

I'm highly disappointed and wish I could've chosen a different service provider. This line is urgent for me to work at home.