Shocking customer services and very unfair treatment

Vox Telecom behave like sharks with no interest in what is fair.

In the last two months, we have had FTTH outages for close to 50% of the time with no notification from Vox and even denial that the were outages were this extensive. Vox Telecom refused to provide credit for the time that there was no FTTH, (this would have assisted with the additional costs we have incurred in acquiring a mobile router to support our business and an additional phone and sim card to allow us to make calls as VOIP does not work when FTTH does not work), They claimed it was not their fault - fair enough. But then, when we requested cancellation of the service, they insisted that we give a full calendar month notice and pay for yet another month of poor service.

Vox Telecom employees have imp**** that I have **** about the lack of service, they have threatened me to take funds from my account despite my repeated requests to cancel the services immediately, they refuse to listen to reason or take phone calls and they have refused to budge in any way to treat a customer fairly. I am sad to see that services at this level exist and are tolerated.