LR
Lisa R
1 reviews | Active since Dec 2018
28 May 2024, 07:11
Shocking customer service from Vox
Vox increased my premium, which I by mistake missed so I paid R 30 short. Dispite the inability for Vox to provide service over the last 2 weeks, you send me this incredibly rude sms: Dear Customer,
Please note that there is a small balance of R30.00 (full balance) overdue on your Vox account. Kindly settle this amount by 31May2024 to avoid suspension. Firstly this is not how you should be treating customers and secondly, should you suspend my account for R 30, you will lose me as a customer.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 May 2024, 07:43Good day, Lisa
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply28 May 2024, 07:43
Official
Good day, Lisa
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
LR
Lisa R's updateReviewer Update
28 May 2024, 13:26VOX needs to have people with manners deal with clients. I'll start shopping around since VOX cannot provide service and cannot treat clients with respect
LR
Lisa R's update28 May 2024, 13:26
Reviewer Update
VOX needs to have people with manners deal with clients. I'll start shopping around since VOX cannot provide service and cannot treat clients with respect
Vox Telecom's replyOfficial
30 May 2024, 10:51Good day, Lisa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 May 2024, 10:51
Official
Good day, Lisa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox