Shocking Customer Service and Wrongful deductions of Account

Absolute shocking Customer Service and ********* practice!

On the 20th Nov'19 I received an "Accept Contract" email to my business account. I immediately responded stating that we did not request a new contact and that they should investigate and contact the prospective client. Having not heard a reply, I assumed the matter had been resolved by VOX and they just failed to communicate with me.

We noticed a wrongful deduction of our account in March and made contact with VOX via their email support, advising them of wrongful deductions and requesting a refund be made. The ticket was closed and an email reply in brief " Mrs xyz accepted the contract, we will not refund you." I immediately rep**** stating that Mrs.xyz does not own the business anymore (there was a change of ownership in 2018) and that she had no authorization to enter the business into new contracts. Again requesting an investigation and refund. The next ticket was closed and a reply saying :" We had not been made aware of ownership change and thus will not refund you." BY this time my blood was boiling as all existing supplier contracts had been updated in 2018 when change of ownership took place. I have forwarded the relevant proof (email trials etc.) to support and the Billing Account Manager - and 6 days later have heard nothing from them!

Absolutely shocking! 1.That someone other then authorized person can enter into a contract on a business account. 2. The lack of customer service to resolve such a matter. NO phonecall, no 'apologies we will investigate and revert back to you' - nothing! Just a reply - not our fault you will pay.

VOX Telecoms has just lost a client and I will not refer any business to them.