RS
Robyn S
1 reviews | Active since Jun 2020
27 Oct 2022, 12:20
Shocking Customer Service
Shocking display of customer service! I am so frustrated and disgusted by what I’ve been going through. 2 months waiting and waiting to just reactivate my Wi-Fi! And then still get charged for a new router which I DIDNT need. No one cares enough to assist.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Oct 2022, 12:56Good day, Robyn S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Oct 2022, 12:56
Official
Good day, Robyn S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
RS
Robyn S's updateReviewer Update
27 Oct 2022, 13:55Please don’t bother. I would rather cancel. I’ve received these messages all the time
RS
Robyn S's update27 Oct 2022, 13:55
Reviewer Update
Please don’t bother. I would rather cancel. I’ve received these messages all the time
Vox Telecom's replyOfficial
28 Oct 2022, 11:15Good day , Robyn S
Thank you for your patience whilst this matter was being investigated.
The line has been activated and the installation has been completed.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and reconfigured at no additional cost.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The line has been activated and the installation has been completed.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and reconfigured at no additional cost.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply28 Oct 2022, 11:15
Official
Good day , Robyn S
Thank you for your patience whilst this matter was being investigated.
The line has been activated and the installation has been completed.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and reconfigured at no additional cost.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The line has been activated and the installation has been completed.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and reconfigured at no additional cost.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox