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sphamandla H
1 reviews | Active since Oct 2014
02 Nov 2023, 16:07
Shocking customer service
customer service non-existent. It's two days, my wifi was supposed to be activated on the 1st of Nov but it's not and not even a single person can give an indication as to how log it will take. I contacted them using four medium of communication: Whatsapp, Email, Facebook and calls. I'm going to third day by the looks of things.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Nov 2023, 16:36Good day Sphamandla
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Managemnet team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply02 Nov 2023, 16:36
Official
Good day Sphamandla
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Managemnet team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Nov 2023, 09:49 Good day, Sphamandla H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 Nov 2023, 09:49
Official
Good day, Sphamandla H
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox