LB
Linda B
1 reviews | Active since Mar 2022
20 Mar 2022, 15:59
SHOCKING CUSTOMER SERVICE
I have since Friday 12th March been having an issue with my MTN sim card being blocked as according to them it has moved 800km from where it was registered! ! My sim as not moved 1 mm!! I have spent hoursand more than R240 on calls to VOX with absolutely no solution being offered!! They keep telling me they are waiting for feedback from MTN. ABSOLUTELY UNACCEPTABLE! HOW AM I SUPPOSED TO WORK?
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
20 Mar 2022, 19:54Good day, Linda B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2022, 19:54
Official
Good day, Linda B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Mar 2022, 13:10Good day, Linda B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after as SIM swop took place.
The initial SIM was locked by the Network Provider.
Kindly note that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after as SIM swop took place.
The initial SIM was locked by the Network Provider.
Kindly note that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2022, 13:10
Official
Good day, Linda B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after as SIM swop took place.
The initial SIM was locked by the Network Provider.
Kindly note that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after as SIM swop took place.
The initial SIM was locked by the Network Provider.
Kindly note that the necessary credits have been allocated to your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox