AW
Adriaan W
1 reviews | Active since Apr 2024
19 Dec 2025, 21:51
Shocking Billing System, or ****?
Their billing department is useless. I sold my property 10 months ago and arranged with Vox and the new owner for their service to continue and to be transferred to the new owner. All documentation was submitted and relevant payments made to continue with the service. The new owner and me tried numerous times to get the transfer finalised and had to resubmit the paperwork several times. After several months just as we thought they got it right, I received another bill for one month outstanding, which I ignored. They are now sending me bills for approximately 4 months in arrears!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Dec 2025, 22:00Good day Adriaan W,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Dec 2025, 22:00
Official
Good day Adriaan W,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to the Debtors team, and we will provide feedback as soon as possible.
Please note that we will communicate directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
23 Dec 2025, 11:34Good day Adriaan W,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Best regards,
Vox Telecom's reply23 Dec 2025, 11:34
Official
Good day Adriaan W,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Best regards,