Shocking bad aftersale service

Vox is terrible with their services.From last year they keep on suspending our account .The account was paid 3 months in advance but they keep on suspending it.Now it starts again we done payment a week ago we send proof of payment same day to their accounts .They suspended the account yesterday again after payment was done last week.we tried to get hold of them from 12 o clock and tried 38 times to get hold of them and only got a response 1 single time and the lady answeing the call let me wait 21 minutes on the phone to call someone to help me and they never did .I had to hang up the phone.I have also send 3 emails with proof of payment and no response until about seven o clock this evening.And now they say i must wait till tomorrow.They not interested in their clients .very bad service and they are so un organized they dont know if they are coming or going.They are quick to let you sign the contract but their aftersale service is shocking.we support them for about 8years but the last year 2022 something went wrong inside vox as their service is below expectations and far below their competetors From tomorrow i will make it my duty to look for a better supplier