Shocking and poor service from VOX telecom

I have been using Vox for past few years and services regarding Wi-Fi where generally good however closing and cancelling account with Vox was and still is a nightmare and she service and communication from them is non existent. cancelled my contract May 2022 and paid up outstanding contract balance I then receive a invoice for a further amount which they inform me is for the hardware and in order to cancel this amount they will need to collect there hardware, to which I requested for the items to be collected. To date 8 months later a number of emails sent and phone calls made devices still not collected and they have sent my account to collection company as well as bad payer in ITC which in my mind is *******, unjust and disgusting. I am still trying to get items collected and still battling with communication. NOTE to anyone wanting to use VOX as a service provider which I highly don't recommend ensure if you move premises that you take your routers and all hardware with you although you sign up a new contract with them when you cancel all services with them they will bill you for devices something they fail to tell you. and I thought Telkom was bad I would rate VOX 1 out of 10