IS
Izette S
1 reviews | Active since May 2016
03 May 2023, 14:18
Shocking After Sales Service
I’ve been billed from the 17th of April, but still can’t use the service. Firstly my router took 2 weeks to get delivered and now the wrong lined is activated as well. I’ve phoned and emailed several times, but still no solution. Can someone just get back to me??? I honestly don’t understand how it can take this long to sort this out.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 May 2023, 14:54 Good day, Izette S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 May 2023, 14:54
Official
Good day, Izette S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 May 2023, 11:55Good day, Izette S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply05 May 2023, 11:55
Official
Good day, Izette S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
IS
Izette S's updateReviewer Update
27 May 2023, 09:57Good morning. Our connection was active from the 8th of May after Vumatel technicians attented to the matter. Was a really long and frustrating process, but thanks to Michaela from Vox we got the assistance we needed. Vox also credited me for the dates we were charged for and had no connection.
IS
Izette S's update27 May 2023, 09:57
Reviewer Update
Good morning. Our connection was active from the 8th of May after Vumatel technicians attented to the matter. Was a really long and frustrating process, but thanks to Michaela from Vox we got the assistance we needed. Vox also credited me for the dates we were charged for and had no connection.