1 reviews | Active since Nov 2012
Shocked by my account
I have been with your company for so long. I advised in Oct around the 15th that i will be moving and that i need my internet cancelled at the end of oct. I do understand a 30 day notice however i really think this is pathetic as i did not cancel due to any other reasons or left to go to a different company. Now Vox is expecting me to pay +-1600 that was due yesterday where my normal account is 699 for a 50 mb line. This is realy ridiculous as i now have internet at and old property which you can verify as its not being used and i need to pay for my new property. Again like i said if i just canceled and left vox i would fully understand but i did this so that i could have internet at my new place surely there has to be some sort of understanding here as a loyal customer that never missed payments. Is there anything that can be done here as it makes no sense paying for something you can not use while still paying for a new service.
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Regards
Vox
Thank you for your query.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation. FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month.
Regards
Vox