1 reviews | Active since Jul 2010
Sheer Incompetence??
<p>Last month I had a problem where Vox started adding my uncapped Bolt-On to my capped Gig4Gig account. It took them a week but they eventually fixed the problem and the account when we spoke with a manager.</p> <p> </p> <p>This month - the problem is back - in spades. This time, again, the tech dept brushes me off, leaves me on hold until THEY cut the connection - and the managers are ALL busy on other calls: I'm assured they will call me back - but they don't.</p> <p> </p> <p>Disgusting service!</p> <p>Pity - Vox used to be a REALLY good service and fast at fixing problems, now suddenly they no longer have the right cellnumber for me and they send me emails asking for another when they know my account has "exceeded its cap" and I therefore can't access my email. ...But they can't call me back on the number they just used? </p> <p> </p> <p>PS Vox - DO NOT bother to give me your standard canned pos reply here that I see on all the numerous complaints here! Please just fix the problem - and tell me when it's fixed: Acct# ********** .</p>
Good day Sharyn, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Sharyn, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Uh huh?
And can I expect this to be FIXED before or after héll freezes over?
VOX ********** - originally logged 18/01
You don't have to talk to me. It's sufficient to FIX the problem and REFUND me my leaked Gigs.
That will change my review from 1 to 4. You'd still lose 1 for not being timeous or courteous.
Regards
SL Wise
Uh huh?
And can I expect this to be FIXED before or after héll freezes over?
VOX ********** - originally logged 18/01
You don't have to talk to me. It's sufficient to FIX the problem and REFUND me my leaked Gigs.
That will change my review from 1 to 4. You'd still lose 1 for not being timeous or courteous.
Regards
SL Wise
Good day Sharyn,
Thank you for your response. We have tried to contact you regarding this on Sunday the 22nd of Jan 2017, but could not get hold of you. We have also sent you an email to ask for alternative contact details.
Kindly respond to our email for us to assist you as soon as possible.
Thank you
Regards
Vox Telecom
Good day Sharyn,
Thank you for your response. We have tried to contact you regarding this on Sunday the 22nd of Jan 2017, but could not get hold of you. We have also sent you an email to ask for alternative contact details.
Kindly respond to our email for us to assist you as soon as possible.
Thank you
Regards
Vox Telecom
Good day Sharyn,
As per requested a usage report has been sent to you via email. Your request has been closed, if the problem reoccurs please contact us at *** or ***
We are always more than happy to assist.
Regards
Vox Telecom
Good day Sharyn,
As per requested a usage report has been sent to you via email. Your request has been closed, if the problem reoccurs please contact us at *** or ***
We are always more than happy to assist.
Regards
Vox Telecom
Pretending the problem is not the problem and only about a usage report request fools NO-ONE!
The problem outlined about is about LEAKAGE! Leakage that I'm paying for and PROVED to you in the attachments on my very first email to you on this matter!
The matter is NOT CLOSED before the matter is resolved and you solve the LEAKING and REFUND me the GB I've paid for but did not use! So if you've closed it - THEN RE-OPEN IT!
Sheesh - but this is LOW - even for you!
Pretending the problem is not the problem and only about a usage report request fools NO-ONE!
The problem outlined about is about LEAKAGE! Leakage that I'm paying for and PROVED to you in the attachments on my very first email to you on this matter!
The matter is NOT CLOSED before the matter is resolved and you solve the LEAKING and REFUND me the GB I've paid for but did not use! So if you've closed it - THEN RE-OPEN IT!
Sheesh - but this is LOW - even for you!
Good Day Sharyn,
Please take note that we have not closed your request, we have escalated this to our systems department to investigate above-mentioned issue.
We have also escalated this to our account department to credit excess usage incorrectly billed.
Further feedback to follow via email from our agents attending to this matter.
Regards
Vox Telecom
Good Day Sharyn,
Please take note that we have not closed your request, we have escalated this to our systems department to investigate above-mentioned issue.
We have also escalated this to our account department to credit excess usage incorrectly billed.
Further feedback to follow via email from our agents attending to this matter.
Regards
Vox Telecom
Vox have finally realised there actually is a problem - when I re-sent the screenshots I had attached to the original complaint email. Seems no-one had looked at them before. They have refunded all the excess GB for the month and have reduced the leakage to minor. (I say minor because it's a lot less AND because it's running to an excess cap I'm not using 'cos I'm not buying more excess GB from Vox until it stops altogether.)
I'm upgradiing my review to 3 stars because:-
• I finally got an "Oh WOW - that is a problem!"
• and the problem is GREATLY reduced
• and they are still working on it seeing it hasn't disappeared entirely
• and because I had to log the problem HERE to get a result.
Vox have finally realised there actually is a problem - when I re-sent the screenshots I had attached to the original complaint email. Seems no-one had looked at them before. They have refunded all the excess GB for the month and have reduced the leakage to minor. (I say minor because it's a lot less AND because it's running to an excess cap I'm not using 'cos I'm not buying more excess GB from Vox until it stops altogether.)
I'm upgradiing my review to 3 stars because:-
• I finally got an "Oh WOW - that is a problem!"
• and the problem is GREATLY reduced
• and they are still working on it seeing it hasn't disappeared entirely
• and because I had to log the problem HERE to get a result.
Oh yeah... I forgot to add,,, and because they refunded the month's GB used.
In my opinion, 60% woulda been sufficient so the extra all does create a nice warm fuzzy feeling.
I'll push this rating up again when they solve the problem - what's leaking, where and why and now it's stopped. Cheers.
Oh yeah... I forgot to add,,, and because they refunded the month's GB used.
In my opinion, 60% woulda been sufficient so the extra all does create a nice warm fuzzy feeling.
I'll push this rating up again when they solve the problem - what's leaking, where and why and now it's stopped. Cheers.
Good day Sharyn,
Thank you for the positive feedback.
Good day Sharyn,
Thank you for the positive feedback.
Good day Sharyn.
We have been in communication with the development team who has confirmed that the bolt-on package has been corrected accordingly on your account and the usage should reflect accordingly going forward.
Please do not hesitate to contact our 24/7 Service centre on *** or *** should you have any further queries.
Kind Regards,
Vox Telecom
Good day Sharyn.
We have been in communication with the development team who has confirmed that the bolt-on package has been corrected accordingly on your account and the usage should reflect accordingly going forward.
Please do not hesitate to contact our 24/7 Service centre on *** or *** should you have any further queries.
Kind Regards,
Vox Telecom
Hi Vox,
I'm sorry but your development team is WRONG. The problem is greatly reduced - but it is still there. I know it is because I screendump my usage everyday and it's still going up every day when it shouldn't move. I have no cap to use - so I'm not using it - but something is:
Mon 13-02-2017 at 14:43 shows 1005.89 MB used
Tue: 14-02-2017 at 12:02 shows 1006.12 MB used
Wed:15-02-2017 at 15:41 shows 1007.62 MB used
My capped usage is STILL climbing (a little now) each day - when I'm not using it?
.....Please let me know if I must re-send these screendumps to someone? Say on the development team?
Kind regards
Shaz LW
Hi Vox,
I'm sorry but your development team is WRONG. The problem is greatly reduced - but it is still there. I know it is because I screendump my usage everyday and it's still going up every day when it shouldn't move. I have no cap to use - so I'm not using it - but something is:
Mon 13-02-2017 at 14:43 shows 1005.89 MB used
Tue: 14-02-2017 at 12:02 shows 1006.12 MB used
Wed:15-02-2017 at 15:41 shows 1007.62 MB used
My capped usage is STILL climbing (a little now) each day - when I'm not using it?
.....Please let me know if I must re-send these screendumps to someone? Say on the development team?
Kind regards
Shaz LW
Good day Sharyn.
Thank you for the information provided. Kindly send the screenshot of relevant information to the technical Department - *** or *** for further assistance.
In future, please do not hesitate to contact our 24/7 Service Centre on *** or *** should you require immediate assistance.
Regards,
Vox Telecom
Good day Sharyn.
Thank you for the information provided. Kindly send the screenshot of relevant information to the technical Department - *** or *** for further assistance.
In future, please do not hesitate to contact our 24/7 Service Centre on *** or *** should you require immediate assistance.
Regards,
Vox Telecom