Shame on you VOX Telecom

VoxTelecom is the worst company I have ever dealt with. They rely on bad automated response systems of text messages and emails and phone calls. It has been over 3 weeks now and I have spoken and emailed every person I can possibly imagine that could help me. From the sales person to a customer service person to the accounts department to order a cancellation and refund and an activated account that I never received my SIM device for. I am still nowhere closer and still in the dark as to getting a refund for an LTE advanced SIM that was ordered. I recieved daily messages saying they could not get hold of me to confirm delivery address until one day i just got a message to say it was cancelled. when i tried to follow up no one could help. one person said I would be contacted in 24 hours, nothing, the next phone call I was told my order was still on process. I then elevated my complaint to the salesperson, who told me he does not work for VOX but another supplier. So the person who hounded me for my documents and sold me my VOX product just wiped his hands of any accountability after his supposed sale. At this stage, i got callbacks and emails all saying different things, leaving me confused and nowhere closer to knowing what was going on and what to expect. I then escalated it and also recieved automated emails and responses and 2 days later still no response. I then called accounts to insist the order and account I have now paid for is cancelled and receive a refund. I am still today waiting for confirmation that I will receive a refund. When I log onto my already set up account it still shows nothing has been changed or logged even though various people have told me otherwise. Do I sit back and wait for someone to respond, help and do the things they assure me they will do? The way I see it I paid for something that i never received , with not accountability to return the money or provide me with the product i paid. In simple terms this is theft. It is both disgusting and appaling that this company is still operating based on all the social media and bad reviews I have read on hellopter, facebook twitter and other. shame on you VOX.