CD
Caryl D

1 reviews | Active since Mar 2013

01 Sept 2023, 11:36

SHAME ON YOU VOX

Heaven forbid you land up with Vox I had a great LTE service provider that got bought up by Vox - I never chose them. I was on a month to month contract for LTE waiting for fibre to be installed When it was I gave notice and happily moved to unlimited fibre which Vox could not offer me . I gave notice and moved . Vox decided I was supposed to give them more notice than I had and wanted another months subscription . I explained I would pay it off as I was now also paying for fibre . I did pay it off. Over 6 months Now months later I am contacted by Vericred cos they want more money . Nearly a year later . NEVER SIGN WITH THESE SHARKS

0
Replies (3)
Vox Telecom
Vox Telecom's reply01 Sept 2023, 12:57
Official
Good day, Caryl
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the finance team for assistance. 
 
 We will be in contact with you soonest to assist. 
  
 Kind Regards, 
 Vox   

CD
Caryl D's update01 Sept 2023, 13:03
Reviewer Update
I wont be holding my breath to be honest

Vox Telecom
Vox Telecom's reply04 Sept 2023, 10:52
Official
Good day, Caryl
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
Kind Regards, 
Vox