Services suspended without reason but on website shows active.

I am a customer and it is so difficult to get assistance from Vox Telecom, i had a bad experience with their telephone system, and I have to spend R100 airtime trying to get hold of them. I have been out of service for the past 3 days, and I work from home, but now I have to spend money buying data. And I'm not hoping to get help anytime soon, The last message I got for the outage was on the 26th, and services were restored, I have sent an email and no one is responding, I only get the customer reference number. It is so frustrating not to know what source of communication is used and after how long you get feedback.