ML
Mariana L
1 reviews | Active since Mar 2016
01 Aug 2023, 11:32
Service? What Service?
You go one star only because I cannot select a half!
I have moved and requested a fiber to home connection. Although I was expected to do the installation, I was charge for it!!!! And don't think the fee was for the modem set up as it was not properly done, I was unable to complete the set up and had to wait TWO weeks for a technician to help. But, when the bill came, I was charged from 1 April! Many, many moons ago I queried that ......... and guess what?
NOTHING HAPPENED!!!!
I am so fed-up as Vox have the audacity to claim that they are a telecoms leader and yet they don't deliver
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Aug 2023, 12:37Good day, Mariana
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2023, 12:37
Official
Good day, Mariana
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
An updated Statement has been sent to you via email for record keeping purposes.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
ML
Mariana L's updateReviewer Update
01 Aug 2023, 13:35Hi,
Thank you for responding, but it's VERY frustrating for your customers to have to file a public complaint in order for you to respond.
I'm having issues with my fiber speed too. I have filed a query ( VOX***5 ) and I'm wondering if you can perhaps follow-up for me.
Thank you for responding, but it's VERY frustrating for your customers to have to file a public complaint in order for you to respond.
I'm having issues with my fiber speed too. I have filed a query ( VOX***5 ) and I'm wondering if you can perhaps follow-up for me.
ML
Mariana L's update01 Aug 2023, 13:35
Reviewer Update
Hi,
Thank you for responding, but it's VERY frustrating for your customers to have to file a public complaint in order for you to respond.
I'm having issues with my fiber speed too. I have filed a query ( VOX***5 ) and I'm wondering if you can perhaps follow-up for me.
Thank you for responding, but it's VERY frustrating for your customers to have to file a public complaint in order for you to respond.
I'm having issues with my fiber speed too. I have filed a query ( VOX***5 ) and I'm wondering if you can perhaps follow-up for me.