Service unratable - because there is none!!!

In November 2020 we requested to move our account for a failed JV Partner. We have been paying for the service under the JV registration until March 2021 for which we cannot claim the VAT. VOX refused to move the account until it was fully paid, but they constantly caused delays for the account move untill we provided them with a cancellation notice under their own Terms and Conditions clause 11.2. Then some decided to react, but so deathly slow that it still took them 26 days after which they suddenly now want to charge R52k for the cancellation. VOX does not have service, integrity or even decency. they cannot work with a client and I believe their business model is based on false intentions. My advise - give them a skip.