Service Terminated without informing me

One day my internet works fine and the next Boom! no internet. I need my internet in order to work. I know I paid as I do a manual payment every month to ensure that it is done correct as I know what a fight it can be with Vox... I really need to move to a different provider as I am paying for a service that I am not receiving. I have been on the phone with the Vox call centre for 34minutes and counting. I have spoken with 3 people but no one seems to be able to want to help me. Apparently it whows that the 'SERVICE WAS TERMINATED' for my adress. Why did I then make a payment like every other month I wonder? Does all everyone like throwing money away? Vox telecoms sucks at customer service. Feeling defeated seeing that NOBODY wants to help