**** SERVICE, RUDE TEAM LEADER, Unreliable Service, Disappointing Customer Support

REF #:

I am extremely LIVID with the ongoing service issues with VOX Telecom. For over two weeks, I have had persistent connectivity issues, with no resolution in sight. Despite numerous requests for support, I have only encountered delays, unkept promises, and unhelpful responses from both VOX and Metrofibre.

The issue was logged on a Tuesday, with an assurance that a technician would be dispatched the following day. Not only did no one show up, but multiple follow-ups with representatives (including Tebogo, Sbusiso, Ntando, and an unhelpful team leader) yielded no results. The lack of communication from Metrofibre adds to the frustration, as VOX seems unable to coordinate effectively with them.

When I raised my dissatisfaction, I expected empathy and an immediate plan to resolve the problem. Instead, the team leader responded with condescension, dismissing my concerns and proceeding with a cancellation confirmation rather than attempting to retain a loyal customer. This experience reflects a serious lack of customer care, and his attitude is entirely unsuited to a service industry role.

As a paying customer, I deserve reliable service and respect. VOX’s failure to provide either has led me to seek alternative providers. I hope this feedback encourages meaningful changes in their customer support approach and service delivery.