MP
Masixole P

1 reviews | Active since Jun 2023

14 Jun 2023, 18:11

*********** service provider

Bunch of *********** clowns been complaining about their wifi that is not working and they keep on telling me that it’s active on their side yet it’s not working on my side, even went as far as making calls to their call centre they couldn’t help me they said they Logged a ticket for their technician to come it’s been more than 3 days now he is no where to be seen. Yet they have the audecity to send me the bill statement for something that is not working and I have not utilised for almost 2 months now

0
Replies (2)
Vox Telecom
Vox Telecom's reply14 Jun 2023, 18:58
Official
 Good day,   Masixole Pani 
 
Thank you for your review. 

Kindly note that the details of your query have been sent to the Support team to investigate and assist. 

We will provide feedback to you soonest. 
 
Kind Regards, 
Vox  
Vox Telecom
Vox Telecom's reply21 Jun 2023, 13:21
Official
 Good day, Masixole
 
Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after onsite team assisted wiht router configuaration.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox